Track Your Order


IMPORTANT NOTE

Before contacting us please remember to read the following 3 pieces of information: 

1) Our products are so unique because they are patented & manufactured by only one factory in the world. Due to this fact the order processing time takes between 3-8 business days

2) After 3-8 business days your order will be shipped and you will receive your tracking number via e-mail. 

The subject of the e-mail message will be: " ZenElephants - URGENT - Tracking Number for order #xxxx " - inside this e-mail you will find your tracking number. 

3) Then after you receive the tracking number it will take another 5-18 business days (average time 10 business days) for the package to arrive. 


Please, contact us at support@zenelephants.com if your tracking number is not up after 10 business days from the day of order placement. 


NOTE: If the package does not arrive within 60 days from the date of order placement (very rare situation) you have right to claim for a full refund. 


Kind Regards & Best Wishes,

ZenElephants Customer Service Team