Before contacting us please remember to read the following 3 pieces of information:
1) Our products are so unique because they are patented & manufactured by only one factory in the world. Due to this fact the order processing time takes between 3-8 business days.
2) After 3-8 business days your order will be shipped and you will receive your tracking number via e-mail.
The subject of the e-mail message will be: " ZenElephants - URGENT - Tracking Number for order #xxxx " - inside this e-mail you will find your tracking number.
3) Then after you receive the tracking number it will take another 5-18 business days (average time 10 business days) for the package to arrive.
Please, contact us at firstname.lastname@example.org if your tracking number is not up after 10 business days from the day of order placement.
NOTE: If the package does not arrive within 60 days from the date of order placement (very rare situation) you have right to claim for a full refund.
Kind Regards & Best Wishes,
ZenElephants Customer Service Team